Frequently Asked Questions

Here you will find the most common Frequently Asked Questions regarding the PPHM.

If there should still be any questions left, don’t hesitate to contact us.

General Questions

As an animal welfare organisation we acknowledge all animals as sentient beings and strive to prevent their cruelty and exploitation. We aim to achieve this by proactively promoting animal welfare, enforcing animal protection legislation, and prosecuting offenders.

Our mission is to maintain a high profile within the community through visibility and interaction. We strive to do so by deploying competent personnel who project enthusiasm and commitment, supported by education and community outreach programmes. The PPHM Melaka endeavours to offer residents services that are professional, efficient and accessible.

As part of our Humanitarian Accountability Framework, we subscribe to the principles of financial transparency. Our audited financial statements are published in our Annual Report, and we hold ourselves accountable to our donors and beneficiaries.

PPHM Inspectors’ main duties include rescuing animals in need, investigating cases of animal cruelty or abuse, and acting on complaints from the public. They also proactively inspect the condition of domestic and other animals, including livestock, wildlife and exotic animals.

When we receive information on a case of animal cruelty, a trained inspector visits the scene and investigates the complaint or report. They analyse the situation and then take the appropriate action. Please read more about how to report animal cruelty here.

A pet microchip, also known as a Passive Integrated Transponder (PIT Tag) is an identifying electronic chip placed under the skin of a dog, cat, horse, parrot or other animal. The chip, about the size of a large grain of rice, uses Radio Frequency Identification technology. This enables the easy identification of the animal, and instant finding of its details (such as the animal owner and their contact information) through scanning the chip.

This scenario currently falls under the Municipal by-laws, but there is no contract in place for PPHM to collect stray animals. We appeal to the public if they could please collect & bring the stray animal in to the PPHM – there is someone available to receive animals 24/7.

  • Don’t just phone the animal shelters, they are all over stretched and under staffed. Go there in person.
  • Go and complete a missing pet form at the PPHM Melaka and attach a colour printed picture of your pet.
  • Upload your missing pet’s information on Pets Lost & Found social media (e.g. Facebook) pages in your area.
  • Check all vets in the nearby area
  • Make missing posters and place in your neighbourhood, local schools & shopping malls.
  • Remember to keep collars on all your pets, with your contact details on at all times.
  • Get them microchipped if you can.
  • MOST IMPORTANTLY: Remember to update all the places where you searched, once your pet has been found.


Remember to include the following important details on all posts / flyers:

  1. Date and Area they went missing from
  2. Type of animal (e.g. Dog, Cat, Bird etc.)
  3. Breed (e.g. Poodle, Alsation etc.)
  4. Gender, coat type, tail type, colour, any special markings.
  5. Whether they have collars or microchip
  6. A clearly visible photo
  7. Contact information

Donation FAQs

All transactions will be in Ringgit Malaysia (MYR). However, if you are a non-Malaysian credit card holder, you will be charged according to your base currency at the prevailing rate set by your credit card company.

Yes. We welcome donations from all. If you do not have a Malaysian bank account for online banking, you can donate with your credit card. Please note that you will be charged according to your base currency at the prevailing rate set by your credit card company.

No. You can donate any amount through our online payment gateway. However, we have a certain administrative cost that needs to be maintained (postage, notification systems etc). We request your consideration on an appropriate donation amount.

No. You may donate any amount through our online payment gateway. However, depending on your method of payment, there may be a maximum limit per transaction determined by your credit card limit, or financial institution.

We have several donation options, which includes:

  1. Online Banking via UOB Personal Internet Banking (interbank Giro for local payments, telegraphic transfer for overseas)
  2. Cheque (Crossed cheques to be made payable to Pertubuhan Pencinta Hidupan Melaka and submitted via mail, walk-in to our office or banked in directly to the accounts stated below)
  3. Cash (via direct transfer through ATM or walk-in to our office)
  4. Credit Card payment via payment terminal at our office
  5. Credit card (Visa or MasterCard) via iPay88 (

Online transfer to:
Account Name: Pertubuhan Pencinta Hidupan Melaka
Bank Name: United Overseas Bank (UOB)
Account No: 259-302-328-3
Swift Code: UOVBMYK1027

Cash or Cheque (payable to Pertubuhan Pencinta Hidupan Melaka) delivered to our office:
Office Address: 10, Jalan Kesidang 3/1A, 75200, Malacca City, Malacca, Malaysia.

For cash donations or direct transfer into our account, please fax or email us your remittance slip and include your personal details (name, address, phone number).

Yes. Crossed cheque should be made payable to Pertubuhan Pencinta Hidupan Melaka. You can submit the cheque by hand, mail it to us at our office address, or bank-in directly to our account as highlighted above.

Yes. As long as the card bears a Visa or MasterCard logo, ipay88 will be able to process your donation.

No, ipay88 transaction fee is inclusive of the bank and card company charges.

No. Donations made to PPHM will not be applicable for tax deduction. We will still issue a donation receipt to confirm your donation amount.